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GENERAL POLICY: If You wish to return a product(s) within the period of 7-10days upon receiving the product, You can make a return to us where your product was delivered or by Courier arranged by us. In the latter case You should contact us through our web form to arrange for the product to be collected. You will be charged with INR 150/- for all returns as handling fees. You should send the product in the same package received by following the directions on the “RETURNS” section of our website
If You have any doubts You can
contact us through our web form or mail us at firstname.lastname@example.org.
Where possible, please use or include with the product being returned all original boxes, instructions/documents, and wrappings.
We will process your refund as soon as possible (and in any case, within 10 days of receiving the product in our warehouse in good condition). WE WILL CHARGE 150/- AS HANDLING CHARGES FOR ALL RETURNS. BALANCE VALUE WILL BE CREDITED IN YOUR THE STITCH WALLET ONLY. (NO CASH REFUND).
You should be aware that You are under an obligation to take reasonable care of the product(s) whilst they are in your possession. This means including all the product(s) instructions, documents and wrappings when returning the product(s) and returning the product(s) in the same condition as received. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action against You for breach of statutory duty.
In circumstances where You
consider that the product does not conform to the Contract at the time of
delivery, you should promptly contact us via our web form with details of the
product and its damage. Alternatively, You can contact us by mail at email@example.com
where You will receive instructions from us.
Upon receipt of the product, we will fully examine it and notify You of your right to a refund (if any) via e-mail within a reasonable period. We aim to process the refund as soon as possible and, in any case, within 7-10 working days of the day we confirmed to You via e-mail that You are entitled to a refund in your THE STITCH wallet.
Defective/wrong products will be refunded in full. WE WILL CREDIT THE SAME AMOUNT OF YOUR RETURNED PRODUCT VALUE IN YOUR THE STITCH WALLET ONLY (NO CASH REFUND).